AMSRO Trust Mark
Research services
  • Field work (CAPI / CATI)
  • Online Panel Provider
  • Recruitment
Company Namei-Link Research Solutions
Head office606, 267 Castlereagh St
Sydney, New South Wales 2000
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Phone+ 61 2 9262 7171
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Year your company was established2001
General information

“Our core business is the provision of online field services. Our focus is to always ensure our service is unrivalled within the marketplace”

Founded in 2001, i-Link Research Solutions is a leader in online field and data collection services.

An independent Australian owned and operated company, i-link is accredited under ;

ISO 26362 Access panels in social, opinion and market research

SO 20252 the international standard for social, opinion and market research

ISO 27001 standards for information security.

Our extensive experience in conducting research online means we understand the nuances applicable to this medium. We provide our clients with a full suite of online field services including, project set up and management, survey scripting and deployment, recruitment, data collection, analysis and reporting.

Through our proprietary global panels ( and our worldwide partnerships i-Link can provide access to over 1.2 million "research only" participants in most regions throughout the world.

Our technology products include an advanced survey system, overtime discussion groups, live interactive focus groups, panel management system and online reporting, dashboards & web portals.

With dedicated teams in Sydney, Melbourne and Singapore our project managers will assist you to deploy your projects quickly and cost effectively from beginning to end.

Our Bureau & Field Services

i-Link's services are second to none.

We provide our clients with a full suite of field and data collection services including survey scripting & deployment, recruitment, field, data handling, analysis and reporting. Dedicated project managers will assist you to deploy your research quickly, cost-effectively and painlessly from beginning to end.

Our experienced team provide all levels of analysis and DP required by our clients, to include coding, file conversions & crosstabs.

The ancillary services provided by the i-Link bureau team include:

Questionnaire design assistance
Survey setup & management
Email verification and management
Recruitment and sampling
Online group moderation
Data processing, analysis and coding
Stub & Banner tables
Reporting slides and graphs
Panel management Services
Online Research Facilities

Utilising advanced stable technology developed and accredited to ISO27001 standards for Information Security Management; i-Link has invested and developed world class research applications for conducting market research online. Designed to maximise concentration and considered responses our systems utilise stable, flash-based, point and click technology with the ability to conduct research in a rich multimedia and graphical environment - making it easy and intuitive for the participant.

i-Link's facilities for conducting and managing online data collection includes;

i-Question - i-Links premier survey scripting system that has been purposely built to emulate a CATI system and can be utilised to host from the most simple to the most complex of online quantitative projects.

Online Focus Groups - Our online qualitative research is delivered through i-Link's two feature laden tools: i-Discuss, for conducting over-time focus groups and i-Focus, for conducting interactive real-time groups. The online qualitative tools developed by i-Link have been compiled based on the input and feedback of researchers like you. The result is intuitive systems that are easy and effective to use for both moderator and participant.

Online Recruitment

As a leader in online research solutions i-Link chooses to follow best practice for panel and online research management. i-Link has cost-effective access to over 1.2 million participants across a network of global respondents via our proprietary and affiliate panels. Our participants are drawn from panels used exclusively for market and social research purposes only, utilising multilingual capabilities, i-Link can conduct research in most regions of the world.

Our panel access includes;

All Australian Consumer Panel
Industry Professionals & Healthcare
Primary Producers
We adhere to Australian Privacy and Anti-spam legislation on a global level and have been instrumental in developing best-practice for selection and validation of research respondents.

Our Team

The i-Link team is made up of dynamic and focused individuals who all personally guarantee to deliver the highest of professional merit and commitment to business, research and client services.

i-Link staff have been undertaking research online since 1996, originally focusing on geographically dispersed and hard-to-reach populations. Our staff are experienced in online field and have extensive experience both within service and client-side market research.

We have successfully assisted strategic development in a range of sectors including Pharmaceutical, Finance, FMCG, Medical, Agriculture and Public Health, among others. Our staff have extensive and proven experience conducting qualitative and quantitative research projects via traditional and online methods.

Number of full-time personnel17
Key personnel

CEO - Chris Rowen

Managing Director - Scott Clark

Field & Operations Director - Muriel Geagea

Research specialisation

- Online field services - Expert client team
- Online recruitment & sampling - Proprietary technology
- Web surveys - Australian owned & operated
- Online focus groups - ISO 20252/27001/26362 accredited