ADIA > Member services

Member services

ADIA (formerly AMSRO) continues the legacy of the association, focusing on expert advisory, training and support for our members around four key areas – Advocacy, Privacy Law, Quality and Workplace Relations.

ADIA’s leadership team has worked hard over the past two years to incorporate and action the wide-ranging changes across the industry, protect members’ interests, and continue to enhance membership benefits. The rebrand in 2021 acknowledged the industry now and into the future and ensured it retains the association’s strong heritage of trust, ethics and privacy for consumers and client companies. More recently, our Board and Advisory committee members met to review and finalise ADIA’s value proposition, its purpose and goals for the year ahead.


ADIA advocates and speaks out with a strong voice on behalf of the industry – building a united, stronger association for all companies collecting, using, and storing data for research and insights. ADIA advocates and informs the government, media and other stakeholders on relevant industry issues to deliver necessary change and ensure long-term sustainability. Current issues include broader access to the Integrated Public Number Database (IPND), awareness and action to prevent call-blocking (SPAM), and a procurement campaign to promote ADIA members.  See Advocacy services


Only ADIA members work under Australia’s only registered APP industry Privacy Code. Since 2003, members have been safeguarding personal information, working under a Code that imposes additional requirements on top of the Australian Privacy Principles, protecting confidentiality, prohibiting any data selling, and ensuring that all personal information is collected only with explicit and informed consent.​ 

ADIA works closely with the Office of the Information Commissioner (OAIC) to ensure members are supported, advised and receive fit-for-purpose resources to meet privacy law obligations. See Privacy services


ADIA supports members with industry training, programs and advice, providing subsidised ISO Certification programs for the Market and Social Research ISO 20252:2019 Standard and ISO 27000/1, data management and information security compliance. Membership also includes access to ADIA’s long-serving Quality Consultant, Norine Cruse. 

ADIA also provides relevant (non-technical) professional development and training for businesses and leaders. See ADIA Academy

Workplace Relations

Free member human resources law and privacy law support hotline service*

ADIA provides an unlimited complimentary telephone advisory service exclusive to members for privacy law advice and human resources law from ADIA’s legal consultant and industry specialist Andrew Maher, Partner at CIE Legal. See Workplace relations services